Employment Opportunities

Conference Services Manager

St. John’s Sports & Entertainment Ltd. is currently seeking a Conference Services Manager (CSM) who is energetic, dependable and would enjoy working in a fast paced and exciting environment.  Reporting directly to the Operations Manager for the St. John’s Convention Centre (SJCC), the CSM will work closely with the catering team, the Sales Manager, and building operations to manage conferences and events. We’re looking for a candidate who is detail oriented; has exceptional interpersonal skills; and is adventurous, passionate, and a creative thinker.

Responsibilities:

  • Work as part of a team, and with various service partners, to manage events to the highest industry standard and to a create a seamless approach to achieving event excellence and customer satisfaction;
  • Organize and coordinate all event services;
  • Effectively use SJSEL’s booking and event management software and be willing and able to learn various software programs related to providing IT services and digital content creation and management;
  • Drive function space optimization, to ensure best utilization of space for guest experience and financial performance of SJCC;
  • Create floor plans for each event to ensure banquets and clients are in agreement prior to set up;
  • Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame;
  • Conduct pre-conference meetings with clients and the events team to confirm all relevant details are communicated;
  • Conduct and/or attend daily meeting to review BEOs to ensure last minute changes are communicated as required;
  • Confirm event related information with client and disseminate information to all as required through e-mails, event orders, and resumes in a professional and timely manner;
  • Manage event logistics onsite on a per event basis (Manager on Duty);
  • Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business;
  • Assist in sales, marketing and communications for SJCC, including updates to website and social media;
  • Follow SJCC policies and procedures and report on all safety, cleaning and maintenance issues, requests, etc.
  • Coordinate SJCC operations related projects;
  • Participate in SJCC product and process development and continuous improvement;
  • Work independently and effectively as a self-starter and creative thinker to solve problems, and develop new ideas;
  • Contribute positively to a fun and fast-paced work environment;
  • Other duties as required.

Qualifications:

  • Minimum of a Bachelor’s degree in Hospitality Management, Marketing, or Business related degree or equivalent experience;
  • Minimum of five (5) years conference services management experience with knowledge of hospitality industry practices and/or convention centre operations is preferred;
  • Experience in large upscale conference planning a must;
  • Proven ability to plan and execute events effectively with a strong attention to detail;
  • Excel at building trust and enthusiasm, with an innate ability to connect with people;
  • Ability to remain positive, resourceful and improvise while working in a fast-paced, ever-changing environment, sometimes under pressure;
  • Strong communication, analytical, and computer skills;
  • Equivalent combination of education and experience may be considered.

Please send a complete resume including cover letter and references to:

Attn: Human Resources

St. John’s Sports & Entertainment Ltd.

50 New Gower Street
St. John’s, NL  A1C 1J3
RE:  SJCC Conference Services Manager
hr@sjsel.ca

All applications must be received by Wednesday, January 23rd, 2019.

Technical Operations Manager (1 Year Replacement)

St. John’s Sports & Entertainment Ltd. is currently seeking a Technical Operations Manager for a one year replacement position to support staff and clients at Mile One Centre and the St. John’s Convention Centre.  The incumbent will report directly to the CEO. As the organization’s technical gatekeeper, the ideal candidate will possess an aptitude to learn new systems, the ability to tactfully interact with staff and clients, and always maintain a professional composure in high pressure situations.

Responsibilities and Major Duties

  • First point of contact and manage all technical systems including: analog and Cisco VOIP phones; PixelPoint POS; Sony/Bosch CCTV camera system; Entrapass/Kantech door access control; Omnivex and Venus digital displays; MRI LED ring; OES video scoreboard; HP LAN systems; Ruckus Wireless; Sonicwall; VenueOps event management software; iPlan floor diagramming software; Crestron controllers; Lutron building lighting system; Pharos controlled accent lighting; and desktops, tablets, fax machines and printers
  • Participate in management and negotiation of all technical and IT support contracts
  • Manage IT budget
  • Use IT ticketing system to track support requests and analyze cost
  • Provide technical support to staff and clients on a daily basis
  • Work with external service providers when required and escalate technical issues to IT vendors when necessary
  • Train staff on use of technical systems as required
  • Project planning related to technical improvements and life cycle management
  • Other duties as assigned

 The Ideal Candidate

  • Demonstrates superior analytical troubleshooting approach to all technology issues without compromising events, and minimizing disruption to staff
  • Has exceptional time management and organizational skills to perform multiple tasks under tight deadlines
  • Can easily adapt to frequently changing priorities
  • Communicates clearly, both verbally and in writing, with senior management, staff, clients, and partners
  • Is driven to close the loop on tasks, dependencies, issues, projects, and effectively deliver updates to related departments and managers
  • Aptitude and desire to learn new technology and processes through research and professional development
  • Should possess a minimum of post-secondary training in the IT field or combined education and work experience in a related field

Interested applicants please send a complete resume including cover letter and references to:

St. John’s Sports & Entertainment Ltd.

50 New Gower Street
St. John’s, NL A1C 1J3
ATTN: HUMAN RESOURCES – TECHNICAL OPERATIONS MANAGER

hr@sjsel.ca

All applications must be received by Wednesday, January 23, 2019

Mile One Centre is always on the look-out for energetic and dependable individuals!

If you enjoy working in a fast-paced and exciting environment, please forward your resume and cover letter to:

St. John’s Sports & Entertainment Ltd.
50 New Gower Street
St. John’s, NL  A1C 1J3
Attn: Human Resources
hr@sjsel.ca
Fax:(709) 576-8467