Ticketing Policies

All ticket sales are final  

Refunds will only be available for cancelled or rescheduled events.  Refund deadlines and policies can be found on the event page. If you have questions about your tickets or want to know if you are eligible for a refund please contact the Box Office.

Ticket Policy requires that every patron must have a ticket for the performance.

There is a $5.00 replacement ticket charge that will be applied to any lost/misplaced tickets. If you have lost your tickets, please contact the Box Office.

Children under 12 years old must be accompanied by an adult.

Except in the case of fan presales, only tickets obtained through Mile One Centre will be honoured. Tickets from other vendors are not valid and will not be accepted at the door. If you are uncertain if a seller – whether online, by phone or in person – is legitimate, please check with the Mile One Centre box office at (709) 576-7657 for confirmation.

Management reserves the right to refuse admission.

Ticket Pick-Up

Fans can pick up any pre-ordered tickets prior to the event during regular Box Office hours.

When picking up tickets purchased by telephone you must present the credit card that the tickets were purchased with.

Gift Cards
Mile One Centre GIFT CARDS are available for purchase at the box office during regular box office hours.

  • Gift Cards are available in $25, $50 and $100 denominations.
  • To check your Gift Card balance click here.

DISCLAIMER: All Gift Card sales are final, non-refundable and cannot be redeemed for cash.

FanShield Ticket Insurance Coverage

Mile One Centre has partnered with FanShield to offer ticket insurance coverage on any ticket purchase.  Customers have the choice to opt in or out of this coverage during the checkout process.

Frequently Asked Questions about FanShield Insurance Coverage

  1. What does my ticket insurance cover? Ticket insurance covers incidents such as; Public transportation delays, car/mechanical breakdown, death of family member within 30 days prior to event, serious illness or injury of insured, or to insured’s family member, severe weather conditions and other incidents. For more information, consumers can visit fanshield.insure.
  2. Where should I go if I have questions about my coverage or to make a claim? Consumers can visit fanshield.insure/contactus, email help@ticketguardian.net or call 844-849-4827.

Box Office Hours:
Monday – Friday, 12:00 noon to 4:00 pm with extended hours on event days.

For Further Information please contact the Box Office at (709) 576-7657.

Notice:

Mile One Centre cannot accommodate tickets bought through non-authorized sellers or scams.

In the event you have purchased fraudulent tickets, contact your credit card company to dispute charges.

To purchase tickets visit us at 50 New Gower Street during regular box office hours, call 709.576-7657 or visit our official website at www.mileonecentre.com